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News:

NextEngine™ improves DeCypher and CodeQuest throughput by 3-10X

TimeLogic welcomes new customers at NIEHS, University of Sydney, Life Biosystems and Max Planck

DeCypher 7.6.2 software update improves HMM analysis, output formatting

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Contact Technical Support

Submit your technical question report using the form below and our experienced support team will respond promptly. If you have a question that requires immediate attention, please contact us at 760-431-1263 x347 to speak to a support representative.

First Name   Last Name
Institution E-mail
Street Address Mail Code
Department City
State Zip / Postal Code
Country Institution Type
Phone Preferred method of contact
Phone Email
Title/Position Education


Nature of inquiry
Usage question
Reporting a problem

DeCypher algorithms currently in use at your installation
Tera-BLASTN
Tera-BLASTP
Tera-BLASTX
Tera-TBLASTN
Tera-TBLASTX
 Gene-BLAST
Non-affine
         Smith-Waterman
Affine
         Smith-Waterman
Double-Affine
         Smith-Waterman
Semi-Global
         Smith-Waterman
HMM (Hidden
         Markov Model)
FrameSearch
HMM-FrameSearch
Profilesearch
Profilescan
Profile-FrameSearch
Symmetric Frame
         Independent (SFI)



CPU-based Algorithms
(not accelerated by FPGA hardware)
 ClustalW
NCBI BLASTALL
Other

Is your DeCypher installation currently under support contract?
Yes
No
Not sure

Daemon version   
Sockets version    
(Command Line Interface)
CGI / SSI version 


DeCypher Platform
NT
Solaris

To which algorithms does your question relate?
Tera-BLASTN
Tera-BLASTP
Tera-BLASTX
Tera-TBLASTN
Tera-TBLASTX
Gene-BLAST
Non-affine
         Smith-Waterman
Affine
         Smith-Waterman
Double-Affine
         Smith-Waterman
Semi-Global
         Smith-Waterman
HMM (Hidden
         Markov Model)
FrameSearch
HMM-FrameSearch
Profilesearch
Profilescan
Profile-FrameSearch
Symmetric Frame
         Independent (SFI)



CPU-based Algorithms
(not accelerated by FPGA hardware)
ClustalW
NCBI BLASTALL
Other

If you are reporting a problem, is the result or behavior...
Reproducible
Intermittent
Not sure

If reproducible, the problem ...
can be reproduced
         with public data
only occurs with
         internal data


Please enter the details for your support question:

 

 

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