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   accelerated sequence comparison solutions

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Contact Technical Support

Submit your technical question using the form below and our experienced support team will respond promptly. If you have a question that requires immediate attention, please contact us to speak to a support representative.

First Name   Last Name
Institution E-mail
Street Address Mail Code
Department City
State Zip / Postal Code
Country Institution Type
Phone Preferred method of contact
Phone Email
Title/Position Education


Nature of inquiry
Usage question
Reporting a problem

Algorithm
Tera-BLASTN
Tera-BLASTP
Tera-BLASTX
Tera-TBLASTN
Tera-TBLASTX
 Tera-Probe™
Non-affine
         Smith-Waterman
Affine
         Smith-Waterman
Double-Affine
         Smith-Waterman
Semi-Global
         Smith-Waterman
HMM (Hidden
         Markov Model)
FrameSearch
HMM-FrameSearch
Profilesearch
Profilescan
Profile-FrameSearch
Symmetric Frame
         Independent (SFI)



CPU-based Algorithms
 ClustalW

DeCypher Platform
Windows Server
Linux32
Linux64
Solaris Sparc

Is your DeCypher installation currently under support contract?
Yes
No
Not sure

DeCypher version 

CLI Client                

If you are reporting a problem, is the result or behavior...
Reproducible
Intermittent
Not sure


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